Terms & Conditions


The Covid Test Package will include 1 Covid-19 test kit for Green arrivals, to use while you complete your day 2 test


The Covid Test Package will include 2 Covid-19 test kits for Amber arrivals, to use while you complete your period of mandatory quarantine at the UK address you specify on your booking.


Each test kit will include full instructions for use and should be with you within 48 hours of your arrival into the UK. (Your arrival date is classed as zero) allowing time for you to take the day 2 test. Your test kit will be provided by NHS Test and Trace. For any advice please call them on 119


Test kits cannot be ordered for multiple addresses and each order must be for each travellers home address. You are not allowed to order tests to be delivered to your address for people who are not normally resident at the delivery address.


Once confirmed and booked, the Covid Testing Package is non changeable and non–refundable.


The payment will be made using the card provided at the time of booking the Covid testing package


Please review the booking carefully and ensure all the details are accurate and correct. Please carefully check the correct UK postal address details have been entered to ensure your test kits can be delivered to you. Use capital letters when entering your UK postcode.


If you do not receive your confirmation, please check your spam or junk email before contacting the CTM team.


Please keep your booking confirmation / invoice as proof of booking and purchase.


When you book a Covid testing package it means that you have accepted the full terms and conditions of booking.


You must have a confirmed invoice from CTM prior to travel to England, Northern Ireland and Scotland.


You will receive the following 2 documents from CTM;

1) An email confirming receipt- to let you know that your booking has been received and is being processed. This is NOT the Test Reference Number and should NOT be provided on your PLF which will be emailed to you from North.hotels@travelctm.com

2) A final Confirmation / Invoice - to let you know your booking has been accepted. The numerical digit number on the invoice is the Test Reference Number that you must provide on your PLF where you are asked to provide your 'Booking Reference'

If you do not have this invoice you will NOT be able to complete the PLF. The Invoice will be sent to you from the following address: donotreply@eu.travelctm.com


Passenger Locator Form (PLF)
You must complete this form online before you arrive in the UK.